Manavseva Privacy Policy

1. Who We Are

Manavseva is a community service application that helps food donors share surplus food with nearby NGOs and helps NGOs manage pickup, assignment, and delivery workflows. In this policy, "Manavseva," "we," "us," and "our" refer to the Manavseva app and related services.

2. Information We Collect

• Account and profile information: name, organization name, business type, mission statement, website, role type, phone number, password, phone verification status, optional email address, saved addresses, city, district, state, and pickup or organization location.
• Donation and pickup information: item name, category, quantity, packaging, pickup date and time, special instructions, meal classification, donation photos, claim status, assignment details, pickup progress, and completion information.
• Location information: approximate or precise location used to mark donor pickup points, NGO service locations, nearby donations, map coordinates, address search results, route-related pickup information, and live pickup status information where enabled.
• Communication and verification information: SMS OTP verification data, notification tokens, invite details, and contact information when a user chooses to use contact-related features.
• Device, usage, and technical information: device type, operating system, app version, network-related information, crash or diagnostic information, usage events, security logs, and server logs.

3. How We Use Information

We use information to create, verify, and manage donor, NGO, and employee accounts; display nearby NGOs, nearby donations, pickup locations, and route-related information; allow donors to post donations; allow NGOs to claim, assign, and track pickups; send OTPs, service alerts, push notifications, and operational updates; prevent misuse; investigate errors; protect users; improve app reliability; and meet legal, safety, accounting, and app store compliance requirements.

4. How Information Is Shared

• Donor details, pickup address, contact phone, donation photo, quantity, timing, and instructions may be shown to NGOs and assigned employees involved in the pickup.
• NGO name, contact details, employee assignment, claim status, and pickup progress may be shown to donors where relevant.
• Service providers may process information for hosting, database storage, maps, geocoding, SMS OTP delivery, push notifications, analytics, diagnostics, and security.
• Information may be disclosed if required by law, legal process, safety needs, fraud prevention, or to protect the rights and security of users and the service.

5. Third-Party Services

The app may rely on third-party services for cloud hosting and database storage, map and geocoding functionality, SMS/OTP delivery, push notifications, analytics, diagnostics, crash reporting, security, and other core service operations. These services may process information according to their own privacy policies.

6. Permissions Used by the App

• Location: used to show nearby donations/NGOs, mark pickup points, and support maps and pickup workflows.
• Camera and photos: used when a donor adds a photo of a donation.
• Notifications: used to send updates about account, donation, claim, pickup, and assignment activity.
• Contacts or phone-related features: used only when a user chooses to invite someone or use phone-number helper features, where available.

7. Data Retention

We keep information for as long as needed to provide the service, maintain donation and pickup history, comply with legal obligations, resolve disputes, prevent misuse, and support app operations. OTP records are temporary and are designed to expire after a short period. Some records may remain in backups or logs for a limited time before deletion.

8. Security

We use reasonable administrative, technical, and organizational safeguards to protect information. Passwords are stored using hashing, and access to operational systems is limited to authorized purposes. No internet or mobile service can be guaranteed to be completely secure, so users should keep their login details confidential.

9. User Choices and Rights

Users can update profile information inside the app where profile editing is available. Users can control device permissions such as location, camera, photos, and notifications from their device settings. Users may request help with account access, correction, or deletion by contacting us. Certain records may need to be retained where required for safety, fraud prevention, legal compliance, or operational records.

10. Children's Privacy

Manavseva is intended for donors, NGOs, volunteers, and operational users. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that a child has provided personal information, we will take reasonable steps to delete it.

11. International Processing

Information may be stored and processed on servers or by service providers located in different regions. By using the app, users understand that their information may be processed where our systems or service providers operate, subject to applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we may update the effective date, post the revised policy, or provide in-app notice where appropriate. Continued use of the app after an update means the revised policy applies.

13. Contact Us

For privacy questions, account requests, or support, please contact Manavseva at the details below.

Email: contact@manavseva.org

Phone: +91-6397511032

Organization: Humanity Founders Hub Private Limited

Address: Mathura, Uttar Pradesh 281001